Troubleshooting your Virtual Machine

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If your City Cloud VM doesn’t work as it should there are a few ways to easily check for problems yourself. The first thing to look for is problems with the actual City Cloud service and this is done by checking http://cnstatus.com. On this page we post all general problems with our services and you can also get live updates by subscribing to the mailing list.

If there are no generic problems listed, there are a number of things you can do yourself before seeking the assistance of our support department. By following the trouble shooting flowchart below you might be able to solve the problem yourself in minutes.