Compare support plans


Customer service, basic training and our knowledge base is included with all City Cloud accounts.
For access to technical support and our success teams we offer plans for both business and enterprise users.

Customer Service Business Support Enterprise Support
City Cloud health status CN Status CN Status CN Status
Knowledgebase Knowledgebase Knowledgebase Knowledgebase
Customer service Pre-sales and basic service inquiries only.
Email
24h response time.
Mo-Fr, 8am-5pm CET.
YES YES YES
Chat
24h response time.
Mo-Fr, 8am-5pm CET.
YES YES
Phone
24x7
YES YES
Access to technical Support by:
Email
24h response time.
Mo-Fr, 8am-5pm CET.
YES YES
Chat
24h response time.
Mo-Fr, 8am-5pm CET.
YES YES
Access to technical Support by:
Phone
24x7
YES YES
Case severity / Response time General guidance < 24h
System impaired < 12h
Production system impaired < 4h
Production system down < 1h
General guidance < 24h
System impaired < 12h
Production system impaired < 4h
Production system down < 1h
Business-critical system down < 30 min
Who can open cases? One primary contact / Unlimited cases Unlimited contacts / Unlimited cases
City Cloud Compute YES YES
City Cloud Network YES YES
City Cloud Storage YES YES
API support YES YES
Architecture support General guidance Contextual guidance based on specific usecase
Architectural review Professional Services General guidance
Proactive guidance Professional Services General guidance
OpenStack best practice Professional Services General guidance
Cloud best practice Professional Services General guidance
Automation/Orchestration Professional Services General guidance
Application support Professional Services Professional Services
Operating systems Professional Services Professional Services
Database support Professional Services Professional Services
Strategic collaboration forum YES
Operational collaboration forum YES
Security & Compliance forum YES
Advisory Security Manager YES
Account Manager Dedicated
Change/Incident manager Dedicated
Service Delivery Manager Dedicated
Pricing Included Starting from $189 per month Starting from $6995 per month
Read more... Read more... Read more...

Get Started


Unleash the power of City Cloud for all your mission critical apps.


Create a Free account!