Why do I need the on-call service?
As with any critical services you need to know you have experts at hand at any given time of the day should an emergency arise. Our on-call service guarantees that you have an expert by your side 24 hours a day 365 days a year.
What does on-call include?
Our on-call service is straight forward. You receive a personal phone number which you can call at any time. We then guarantee that we are working on the problem within 1 hour from the call. Most of the time we check it immediately and start working immediately.
The issue you have could be anything really – from the need of a restart to a more complex problem with the operating system. We will also try to help with any application problem but can not guarantee to have experts on all applications.
What does it cost?
You pay 119 Euro per month to get access to the service and each time you call there is an hourly fee which is as follows:
- 08:00 – 22:00 – 119 Euro per hour
- 22:00 – 08:00 – 180 Euro per hour
The on-call service is billed per hour started.